Terms & Conditions
Last Updated: 16 August 2026
Welcome to Rivanto Mattress. By accessing or using our website, purchasing our products, or contacting us through our available communication channels, you agree to comply with the following Terms & Conditions.
1. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and other information displayed on our website are accurate.
However, actual product colour, appearance, texture, and minor specifications may vary due to photography, screen settings, manufacturing processes, or product updates.
2. Orders & Enquiries
Submitting an enquiry or order request through our website, WhatsApp, phone, or other communication channels does not automatically guarantee order confirmation.
An order will be considered confirmed only after the product availability, price, delivery details, and payment requirements have been confirmed by Rivanto Mattress.
3. Pricing & Payment
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, delivery charges, installation charges, or other additional charges, if any, may apply depending on the order and delivery location.
Payment must be completed according to the payment terms communicated at the time of purchase.
4. Delivery
Delivery timelines may vary depending on product availability, order quantity, delivery location, transportation, and other circumstances.
We will make reasonable efforts to deliver products within the communicated timeframe but cannot guarantee delivery dates affected by circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information.
5. Cancellation & Refund
Order cancellation, return, replacement, and refund requests will be handled according to the applicable policy communicated by Rivanto Mattress for the specific product or order.
Certain customised, specially manufactured, or used products may not be eligible for cancellation or return.
Customers should contact us as soon as possible regarding any issue with their order.
6. Product Usage
Customers are responsible for using and maintaining the mattress according to the recommended instructions.
Improper use, physical damage, misuse, unauthorised modification, or failure to follow care instructions may affect eligibility for replacement or warranty support.
7. Warranty
Where a product carries a warranty, the warranty will be subject to the specific warranty terms applicable to that product.
The warranty does not necessarily cover damage caused by misuse, accidents, improper handling, stains, burns, unauthorised modifications, or normal wear and tear.
8. Website Usage
You agree not to misuse our website, attempt unauthorised access, interfere with website functionality, copy website content without permission, or use the website for unlawful purposes.
9. Intellectual Property
All website content, including logos, product images, graphics, text, designs, and branding, belongs to Rivanto Mattress or its respective owners and may not be copied, reproduced, modified, or commercially used without prior written permission.
10. Third-Party Services
Our website may include links or integrations with third-party services such as payment gateways, WhatsApp, social media platforms, delivery services, or other external websites.
Rivanto Mattress is not responsible for the content, availability, or privacy practices of third-party services.
11. Limitation of Liability
Rivanto Mattress will not be responsible for losses or delays resulting from circumstances beyond our reasonable control, including transportation delays, natural events, technical failures, or other unforeseen circumstances.
12. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will become effective when the updated terms are published on the website.
13. Contact Us
For questions regarding these Terms & Conditions, orders, products, or services, please contact us:
Rivanto Mattress
Email: Drahuldaksh@gmail.com
Phone / WhatsApp: +91- 6395442011